Back in spring this year we updated everyone via the newsletter on our plans for ingathering of garden upkeep fees going forward.
Fee Payment Timeline
As you may recall, the changeover of committee last year led to a much later call for annual garden upkeep fees than is the norm. The call for 2021 fees came out at end of November 2021 as a result.
We reassured everyone then that, given the pandemic disruptions, we would ensure that the 2022 fees would not be invoiced until a similar later time, and then return to the more usual timeline of summer months from 2023.
So today we can advise that this all remains in place as promised. Fee invoices covering the period 1 August 2022 to 31 July 2023 have now been issued to everyone, the bulk to the email addresses provided and, for the few where no email address has been provided yet, hand-delivered to you.
More Payment Options
The other promise we made is to offer you more options for paying your garden fees. Many have expressed how awkward they find it to settle their fees using bank transfers and cheques. So we are delighted to advise that all billing details have now been migrated into Stripe, our new payment merchant.
This move into Stripe will make it far easier to settle your garden upkeep fees, using your debit/credit card, and ApplePay or GooglePay if you use these on your devices. Please note that all of your personal payment methods are handled privately and securely by Stripe and not seen or stored on our committee systems. We only see what’s due and what’s paid.
For anyone who prefers to settle fees by bank transfer or cheque, as before, this of course remains an option, and full details are on the footer of your invoice.
Updating Your Details
We are grateful to those residents who have already reached out to advise of updates needed to our garden fee records.
Inevitably there will always be some churn of residents, and not every changeover lands with us at the time, perfectly understandable at such a busy period! So it’s always good to catch up with this. Just reach out to us at hello@crown.garden if anything needs updated.
You can also provide your update via our simple form
Help Paying Arrears
Unfortunately, despite our best efforts to collect these, a great many Association members have not been able to settle their garden upkeep fees for previous years. We are now in the process of moving these unpaid bills into our new payment system and so we will also be issuing arrears invoices soon. We do need these funds to continue to maintain and develop your gardens on your behalf, so we will be grateful for the timely settlement of these if/when they are issued to you.
If you are having difficulty settling your fees please be reassured that we want to help. It is now even easier for us to agree a payment plan with you via our Stripe payment merchant, at no extra cost to you. If you wish to discuss payment plan options please contact us on hello@crown.garden – and please simply quote your invoice number to get things rolling. We fully understand, and only want to help.
Our Thanks
Thanks also to some residents who have already promptly paid their 2022 fees. It’s always appreciated, especially when there is so much to do in the gardens at the moment. Thanks also for the very positive feedback we have already received on the new easier ways to pay via Stripe.